ETRC Help FAQs

Use Windows Search function, click on the Magnifying Glass icon in the task bar, and search for the file’s name after selecting the documents tab/section on the top menu.

Use Windows Search function, click on the Magnifying Glass icon in the task bar, and search for its name.

If you don’t know the name, check Downloads or Documents folder.

Check the volume slider in the system tray, left click the speaker icon next to the clock on the bottom right hand corner, and make sure it’s close to 90-100%. For additional options, right click the speaker icon and open the volume mixer, check to make sure the device is correct, and make sure the volume of your app is not muted. If you’re using headphones, check if the jack is plugged in all the way.

Right click on the speaker icon in the system tray, next to the clock in the bottom right corner, and select Open Sound Settings. Under input, pick the Internal Microphone device.

Your laptop should automatically switch to the external mic. If not, right click on the speaker icon in the system tray, next to the clock in the bottom right corner, and select Open Sound Settings. Under input, pick the newly connected microphone device.

Make sure the speaker’s power supply is connected to the outlet.

Make sure your speaker is connected into the correct port.

Make sure your speaker is powered on and the volume is raised up.

No. The library may have headsets that are still available for a semester loan.

Yes. The library may have headsets that are still available for a semester loan

The library has headsets with microphones that are available for a semester loan.

Log onto www.triton.edu and click on the QUICK LINKS. Click on MyTriton email and enter your login/password information.

Your username is your first name + your last name @triton.edu.
For example: John Smith would be johnsmith@triton.edu

Your password is formatted as the first letter of your first name with the first three letters of your last name and your birthdate (in six-digit format).
For example: John Smith’s birthday is July 1, 1990. His password will be jsmi070190.

You can change your password by going into the Triton College portal, left clicking on your name on the top right, and then choose change password from the pull down.

Log into https://www.triton.edu/mytriton/ and follow the instructions there.

For username verification or to reset your password, click the "Look Up Account/Reset Password" button above and complete the following steps:
1. Enter your legal last name
2. Enter your full social security number (no dashes, ex. 123121234) or if you know your colleague ID, you may enter that number in the Colleague ID field
3. Click submit

Username/Password Format (and other First-Time User Information)
Upon clicking submit, your username will display. If you just want to confirm your username without resetting your password, you can stop there. If you would like to continue, to reset your password you must select an e-mail address from the drop down menu and then click submit. The password will be reset to the default setup.

Usernames will be formatted as follows:
First name + Last name@triton.edu
For example: John Smith would be johnsmith@triton.edu

Note that if the username is already in use, a number may be added or a shortened version may be provided; use the username exactly as it appears in the e-mail.

Passwords will be formatted as follows:
First letter of your first name + first three letters of your last name + birth date in a six digit month, day, year format
For example: John Smith’s birthday is on July 1, 1990, so his password would appear as jsmi070190

Once you log into the portal for the first time, you should change your password. Navigate to the upper right-hand corner and click the arrow displayed next to your name. Once the arrow is clicked, a menu will display, navigate to the "Change Password" option and click. A small screen will display which prompts you for the new password. Following the password instructions, create your new password and press the change password button to apply the change.

* If you do not receive an e-mail with your username and password, or are unsure of your account information, you can use the Account Lookup link by clicking the button below to verify your username and reset your password to the default above, or you can visit the welcome desk (Student Center, B Building) or contact the Call Center at (708) 456- 0300, Ext. 3130.

You can change your password by logging into the Triton College portal (found in Quick Links), left clicking on your name on the top right, and then choose change password from the pull down.

Yes, Go to Triton.edu – Go to Quick Links - Login to your student portal – On the bottom right side go to Microsoft Discount (It’s in the Quick Links Section.) CDW-G offers a whole range of discounts for students. To receive the discounts, you must provide proof with a legitimate student email address. Register with your student email address.

Yes, please contact your instructor further instructions. If you need more instruction, contact the IT Help Desk X-3375.

The Library has loanable laptops. Enrolled students should bring a valid Triton ID to the library's Information Desk in order to check out loanable technology. For additional information, including item availability and guidelines, please contact the Library Information Desk at 708-456-0300, x3215 or email circdesk@triton.edu.

Check to see if the lens has a cover over it. There may be a button or lever that needs to be removed.

Check to see if there is an on/off switch. Make sure it is on.

If it is an external camera, make sure it plugged in to a working USB port.

Make sure you turn on (enable) the camera permissions in Windows. Do this by clicking on the magnifying glass, type Camera, and on the right-hand side, click app settings, make sure camera is turned on. Also, in your browser/app, this permission is usually found under privacy/security settings.

Computers can be sometimes slow when starting up. Give it a few minutes to fully load. If the computer has been running for a while, try restarting it or close the applications/tabs you no longer use.

Hold the power button for 5 seconds to switch the computer off, wait a few seconds, power the computer back on.

Check if it is plugged in. Press the power button. Hold the power button for 5 seconds, release it, wait few seconds, try to power it on again. If the computer will not boot, call the Library to get an exchange.

Laptops come preinstalled with a Triton user account without a password. On the log in screen, if Triton user is not selected, find it in the bottom left corner, click on its name and hit enter, leaving the password field empty.

Click on a Globe/monitor icon in the system tray (next to the clock) and pick a wireless network you can connect to. If you cannot connect, please ensure your name and password are correct, and your router is on. You may need to power cycle your router.

If you’re at home, try setting your laptop closer to the router or the Wi-Fi access point. It may be slow because of your Internet Service Provider, or if many users are taking up bandwidth at your residence. You can test your internet speed, by going to https://testmy.net and click test my internet, then click on combined, and wait for the test to finish. This will tell you your current speed.

Zoom, Google Apps for Education, WebEx, Blackboard, Blackboard Collaborate, Microsoft One Drive and Teams, Google Docs are all examples.

You can access BlackBoard through https://tritonbb.blackboard.com or at Triton.edu under Quick Links. Click on BlackBoard.

Your username is the last 8 digits of your Triton ID number. Your password is the last four digits of your Social Security Number. Need more help call 708-456-0300 x3361 or x3039 or email etrchelp@triton.edu.

The ETRC is the student support center for all Online/Blackboard courses. Services include orientations, online tutorials, tutoring, e-mail, telephone, walk-in, and an online HELP form.

In Blackboard, open my settings, and choose the microphone and camera you want to use.

Click on the help section in Outlook365 (click the question mark in the top right corner and then type your issue in the search box). If you have a specific question, not answered, try to do a Google search of your question. You can call the Help Desk at x3375 if you cannot find a solution there.

Yes, the library has webcams available for semester loan

Yes, the library has mobile hotspots available for semester loan.

Items available through the library for semester-long loan include:

• Laptops
• Mobile Wi-Fi hotspots
• Headsets
• Web cameras
• Digital cameras •
• External DVD drives
• Voice recorders

If you have too many devices connecting at once, you might have interfering signals or carrier blocking interfering with your internet connections. Try reducing the number of devices you have connected to your Personal Hotspot at once and see if your internet connection improves.

Restart your hotspot and computer.

If you have a mobile hotspot connected but no internet, the first place you should check is the hotspot itself. Whether you have a standalone hotspot like the Verizon Jetpack, a Nighthawk LTE or a MiFi, or you’re trying to share your internet connection from your iOS or Android smartphone, start by resetting or rebooting your hotspot.

Many issues can be resolved with a simple reboot and reset. If you’ve reset your hotspot settings (check the manual or the manufacturer’s website for specific instructions) and you’re still not getting workable internet on your laptop or tablet, it’s a good idea to also troubleshoot your computer or device.

You connect to Mobile Hotspot the same way you'd connect to any Wi-Fi network: Open your Wi-Fi settings on the device you want to connect to Mobile Hotspot, and scan for available networks. Your Mobile Hotspot name (SSID) should appear in the list. In the list of available Wi-Fi networks, select the name of the Mobile Hotspot.

Proctorio has 24/7 help for students. Contact them via Live Chat (https://proctorio.com/support), email (support@proctorio.com), or phone (866) 948-9248.

Examity (for Accuplacer tests) also provides 24/7 support for test-takers. Here is their FAQ: https://www.examity.com/test-takers/. Contact them via email (support@examity.com) or phone (855-Examity/855-392-6489).